Kensington Enterprises Ltd Points of Culture

1. Commitment... I give myself and everything I commit to 100% until I succeed. I am committed to the Vision, Mission, Culture and success of Kensington Enterprises, its current and future team, and its clients at all times.

2. Ownership... I am truly responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results and I know that for things to change, first I must change.

3. Integrity... I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.

4. Excellence... Good enough isn't. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.

5. Communication... I speak positively of my fellow team members, my clients and Kensington Enterprises in both public and private. I speak with good purpose using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment and I take responsibility for responses to my communication. I greet and farewell people using their name. I always apologise for any upsets first and then look for a solution. I only ever discuss concerns in private with the person involved.

6. Success... I totally focus my thoughts, energy and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win: Win/Win. At all times, I display my inner pride, prosperity, competence and personal confidence. I am a successful person.

7. Education... I learn from my mistakes. I consistently learn, grow and master so that I can help my fellow team members and clients learn, grow and master too. I am an educator and allow my clients to make their own intelligent decisions about their future remembering that it is their future. I impart practical and useable knowledge rather than just theory.

8. Team Work... I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I'm doing is not working. I ask for help when I need it and I am compassionate to others who ask me.

9. Balance... I have a balanced approach to life, remembering that my social, physical and family aspects are just as important as my financial and intellectual. I complete my work and my most important tasks first, so I can have quality time to myself and with my family.

10. Fun... I view my life as a journey to be enjoyed and appreciated and I create an atmosphere of fun and happiness so all around me enjoy it as well.

11. Systems... I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity.

12. Consistency... I am consistent in my actions so my clients and team mates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth and success are consistent.

13. Gratitude... I am a truly grateful person. I say thank-you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life. I celebrate my wins and the wins of my clients, and team. I consistently catch myself and other people doing things right.

Code of Ethics

Our Code of Professional Conduct:

• Always conduct ourselves to the highest levels of ethics, integrity, accountability and responsibility.

• Treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals.

• Comply with both the spirit and the letter of any commercial agreements made with clients, potential clients and professional colleagues.

• Make commercial agreements with clients and potential clients that are fair and will respect all parties to such agreements.

• Obtain written permission from any client or potential client before releasing their names as referees.

• Respect the absolute rights of the client's confidentiality except as expressly permitted by the client or potential client in writing or as required by law.

• Recommend different experts when these will be more appropriate to the client’s needs.

• Refrain from offering professional information or advice that we know to be confidential, misleading or where the accuracy is beyond our competence to assess.

• Respect all copyrights, agreements, work, intellectual property and trademarks and comply with all laws covering such areas.

• Recognise that as a small business we will endeavour to support and use other small businesses as our suppliers.